Zimbra Web Client User Guide (Advanced Client)

The ZWC has the following versions.

This user guide describes how to use the advanced version. Many of the same features are available for the standard version, but might not be accessed as described in this guide. The differences between the advanced and standard versions are summarized in Appendix A: Comparing Advanced Zimbra Web Client and Standard Zimbra Web Client. Refer to the Help in the ZWC for more information about these features.

For information about the Touch Client, see Using the Touch Client.

You must use a browser to run the ZWC. Not all browsers are supported, so check with your administrator.

When you Sign In to ZWC, you enter your username and password and select the version you want to use. You can select to use the Default client, or change the client version.

You can select the Stay signed in option on the log-in screen, which allows you to stay signed in to the ZWC even if your browser closes.

If you leave your web client open, but do not access your mailbox for a period of time, your session might time out, and you will need to sign back in.

New for Zimbra Web Client 8.8.9 GA: If you have forgotten your password, and your administrator has configured your system to support it, you will find a "Forgot Password?" link on the the login page to initiate self-service account recovery. This feature will use your pre-configured recovery address to send you a temporary reset code that you will input to recover your account and initiate a password change.

You can change your password. If you have trouble changing your password or have forgotten your password, or if the Password option is not displayed, contact your administrator.

When you sign in, you see a screen view similar to the one below. This view is the Mail view. The view changes when you use another application, such as Address Book or Calendar.

You can use the actions in this section to personalize your account. Most options are set on the Preferences  General page.

Instead of logging on to each of your external email accounts, you can retrieve external email messages from your ZWC account. You can also create a persona to use when you reply to or forward a message received from the external account.

Exchange Web Services (EWS) provides functionality for Zimbra to communicate with the Exchange Server.

In your Preferences  Mail page, Default Mail Search specifies the initial view when you log into your mailbox. The default search is your Inbox folder. Therefore, when you sign in, the results of your Inbox display.

You can change this to have another folder, tag, or a saved search displayed when you first open the web client.

In the Conversation view your messages are grouped to make it easier to follow the thread of an email exchange. A conversation thread begins when you send or receive an email and then send or receive subsequent replies and forwards based on the original email. The subject displays only once in your Inbox, and the number of email messages in the conversation is shown. Conversations containing unread messages are shown in bold with a blue dot to the left of the sender’s name.

Conversations can span folders. For example, one could be in your Inbox, another in your Sent folder, and others in another folder. If you move a conversation from one folder to another, all messages within that conversation are also moved to that folder. Messages in the Sent folder and in the Trash folder are not moved.

To create a new conversation thread, you must create a new message, not reply to or forward an existing message.

Zimlets are add-on applications that enhance the functionality of your account. Several pre-configured Zimlets are included when ZWC is installed. You can enable optional Zimlets from the Zimlet page. If you need more information about Zimlets and managing them, see your system administrator.

You can use the Reading Pane to preview messages in your Inbox and other folders. If you have the Reading Pane on, when you click on an email message, the message displays in the Reading Pane and the message is marked as read.

To adjust the size of the Reading Pane, place your pointer on the divider bar and drag the bar.

You can set menu:Preferences for receiving new messages including how often you receive email messages and whether you are notified when you receive new messages.

Your account is updated with new messages based on the polling interval set up in the mail menu:Preferences Check New Mail drop-down menu. The default is every five minutes. If you are expecting an email message, you can click the refresh icon on the right side of the toolbar any time to receive new email immediately.

If you select Manually, you must click the reload icon to get new email.

You can set up desktop alerts for new email notification. To receive alerts, your mailbox must be opened.

You can set up the Activity Stream filter to have email messages that are less important, such as newsletters and social update communications, delivered to the Activity Stream folder instead of your Inbox. The Activity Stream Folder is added to your personal folders list in the Overview pane.

If you want to set more advanced filtering for messages delivered to the Activity Stream folder, click the Advanced Controls link on the Activity Stream dialog or see the Working with Email Filters chapter.

You can configure your email menu:Preferences to automatically forward a messages you receive to another account.

You can configure your email menu:Preferences to notify you at another email address when you receive an email message to your Zimbra mailbox. This feature might be useful if you do not receive a lot of email to this account, but when you do receive email, it’s important enough to require a timely response.

In your Mail view, use the check box on the Content pane to select one or more messages or conversations to perform the same action on.

Selecting the box in the header automatically checks all the messages on the page.

You can move email messages or entire conversations from a folder.

If you are moving a few messages within a conversation, the conversation appears in both places. The Conversation Detail View window shows the new location of the message that was moved.

You can sort your email messages in a folder by Subject, Size, Date, Attachment, Flag, Priority, or All/Unread. You can only sort by one column at a time.

Most filtering of unsolicited automated email (also known as spam or junk mail) is handled by a spam filter before those email messages reach your Inbox.

Email that might possibly be junk mail, but is not certain to be junk, is placed in your Junk folder. You can review these messages and either move them out of the Junk folder or delete them. If you do not move or delete the messages, they are purged after a number of days as specified by your administrator.

If you are receiving a large number of unwanted email messages, contact your administrator. Reporting email as spam helps your email administrator to fine- tune spam filtering.

You can specify email addresses from specific domains as trusted addresses so that embedded images in messages you receive from these addresses automatically display when you open the message.

+ You can add up to 500 addresses to this list.

When you receive a message and you want to see message transport history, you can right-click on a message and select Show Original. The text page displays header information along with the text of the body of the message.

The header is sometimes referred to as the envelope information. The message header details the path the message took from the sender to the recipients. The header includes the IP addresses, dates, and spam flagging information.

To manage disk and resource usage, your administrator might enforce quotas to limit the amount of disk space your account can use.

If you are over quota, the following things might happen:

You can create a message that automatically replies to people who send you messages when you are out of the office.

If you want people who send you email that our not in your domain to receive a different reply message, you can create a separate reply message.

The auto-reply message is sent to each recipient only once in a specified interval of days regardless of how many messages that person sends during that period. The default is seven days but the administrator can change this.

You can subscribe to Web sites that provide your favorite RSS (Really Simple Syndication) and podcast feeds to send updated information directly to your mailbox. You must know the URL of the feed to set up the subscription.

Your RSS data feed is automatically updated every 12 hours. Click Load Feed in the toolbar to update the content at any time.

By default new messages are placed in your Inbox. If you have mail filter rules, new messages can appear in folders other than your Inbox. The number in parentheses next to each folder name indicates the number of unread messages within that folder.

Email messages can include attached files such as word processing documents, spreadsheets, text files, ZIP files, images, executable applications, or any other type of computer file that resides on the sender’s computer network. Messages that contain attachments display a paper clip next to the subject.

You can open any file attachment directly from your account, provided that you have the right application and the extension is not blocked by your system administrator.

If the file type is one that is supported by the installed software on your computer, you can typically double-click the file and your computer automatically launches the right application for reading that file.

Computer viruses are often spread via file attachments. Therefore, system administrators might block incoming email containing certain types of attachments, often with the extension .EXE or .ZIP as part of their filename.

Computer viruses can spread through email attachments. It is considered standard practice for system administrators to implement virus filtering for incoming mail as well as virus scanning for personal computers. However, there is always a chance that something could get through.

In the case of email viruses, the majority of them are activated when a file attachment containing the virus is opened or viewed. Many of these viruses have been known to spread themselves using entries in users' address books. Therefore, we recommend that you use care when opening file attachments, even from senders who appear to be known to you.

You can view email messages in two formats, HTML or plain text.

Messages you receive from other Zimbra users can be marked to request a return receipt message to be sent back when you open your message. You can specify how to handle return receipt requests:

The default font size used when a message is printed is 12 points. You can change this from the Preferences  General page.

Alternately, you can select Print from the Actions link on the toolbar.

You can delete specific email messages or a complete conversation thread.

You can recover files from Trash within 30 days of deleting them. After 30 days, the items are permanently deleted.

If your organization notifies you to apply an email message retention policy to your email folders, you set the retention policy for each folder. You do not set a retention policy on the Junk or Trash folders. You can also set your own custom policy for a folder.

Two options can be set up:

Depending on your mail preferences, when you click New Message either a Compose tab appears in the Application toolbar or the compose page opens in a separate window.

A copy of the message you sent is saved in your Sent folder.

The auto complete feature suggests names as you type into the To, Cc, and Bcc fields in a new message. A list of possible addresses from your contacts in which either the first name, last name, or email address starts with the text you typed is displayed.

As you continue to type, the list of matching addresses becomes smaller as fewer matches are available. The list disappears if there are no matches.

For example, to send an email message to David Brinks, whose email address is dbrinks@acme.com, when you type D, a list appears showing all possible matches, with the matching portions highlighted. In this case, it might display:

When you add an “a” (Da) into the To field, the list would display:

You can attach any file on your file system that you can find using Browse. You can open any file attachment directly from your mailbox, provided that you have the right application and the extension is not blocked by your administrator.

If the file type is one that is supported by the installed software on your computer, you can typically double-click the file and your computer automatically launches the right application for reading that file.

Computer viruses are often spread through file attachments. Therefore, system administrators might block incoming email containing certain types of attachments, often with the extension .EXE or .ZIP as part of their filename. If you send an email message to someone whose email system has been configured to block certain types of attachments, you might not receive any notification if the email was blocked.

You can include an automatic signature at the end of an email. A signature can include your name and any additional text. If you are using an HTML editor, you can format your signature, add a link to a URL and add graphics. You can create more than one signature. For example, you can have a formal signature for emails sent to customers and an informal signature for emails sent to friends. If you create multiple email identities (also known as personas), you can create different signatures and assign them to specific addresses.

When you send email, it is identified with an email account. When your email account is set up, your account name is your primary identity. However, you can create other email identities called personas to manage different types of email.

For example, you can create one persona for your business email and another for your personal email.

If you have more than one persona or added external accounts, when you send an email you can select the account you want to use as the From address.

You can give other people permission to send email messages on your behalf. When messages are sent on your behalf, the From address shows your name and the name of the person who is sending the message. This is not the same as sharing your Inbox with another person. The person who is sending a message on your behalf is working in his own email account. When a new message is created, your name is selected from the From field drop-down menu as the From address.

You can also give permission to people to send messages as you. The From address shows your name and email address as the message sender, but the actual message is sent from the delegated person’s Inbox.

An email message is sent to the person letting him know that he has been granted delegate permissions.

If you have been granted delegate permissions for another person, you can send email messages on their behalf. The message’s From address includes both your email address and the person you are sending the message for. If you were given permission to send a message as that person, the person’s email address is in the menu. When you select this, your address is not included in the message.

From your preferences you can select to create simple plain text messages or create message with HTML styling, and you can set up signatures and personas that can be applied to messages you send. In addition to the options for composing messages, other options you can set up include return receipt requests, whether to compose messages in a new window and to require that your message are spell checked before they are sent.

Messages created using the HTML editor can have text formatting, numbering, bullets, colored background, tables, and links. However, some email clients do not accept messages formatted in HTML. You can change the editor for a specific message.

To change the format for the message that you are sending, under Options, select either Format As HTML or Format As Plain Text.

You can reply to the sender of a message or to the sender and all recipients.

By default, when you reply to a message, the original message is included in the body, but the original attachments are not. You can also decide to prefix each response in the message to track the different replies.

For example, each reply within the message is marked with an angle bracket (>). The most recent reply has one (>) before each line, the reply before that has two (>>), before that three (>>>):

You can forward an email message to someone else. Forwarding a message includes all file attachments.

Sometimes a message cannot be delivered. One reason is because the email address is not valid. In this case, verify that you have the correct address. Other causes can be that the recipient’s mailbox is full or the recipient’s mail system is having problems.

If a message is rejected, it bounces back to you with a message stating why it could not be delivered.

If you can resolve the problem, try resending the email.

If you continue to have the following problems, contact your administrator.

A filter rule consists of one or more conditions and one or more actions. If the message matches the conditions, the specified actions are performed. You can also set Activity Stream rules. Activity Stream rules move messages out of your Inbox into an Activity Stream folder that you can check at your convenience. For more information about Activity Stream rules, see Set Up an Activity Stream Filter.

You can define filters to manage incoming and outgoing email messages. A filter consists of one or more conditions and one or more actions. If the message matches the conditions, the specified actions are performed.

You can apply a filter to email messages that you have already received. Using a filter is a quick way to organize email by moving messages into folders.

A Filter run complete dialog displays after the filter has completed. The messages stated how many messages were processed and how many were affected.

You can modify an existing filter.

You can turn a filter on or off. If a filter is inactive, it is ignored. Making a filter inactive allows you to keep it for later use rather than deleting it.

You can set rules using the Activity Stream filter to move email messages out of your Inbox and into an Activity Stream folder. This allows you to read the filtered email messages at your convenience. For example, you might want to automatically filter the following types of messages into the Activity Stream folder:

You can use wildcards in comparisons that use the "Matches pattern" comparison operator. The two wildcard characters are * and ?

Asterisk (*)

The asterisk * is a placeholder for "zero or more characters of any type".
Example subject-line search string: banana*float
With Matches: Subject lines such as " bananafloat", "bananas", "banana-leaf casserole float" but not "super-banana-float"
Example subject-line search string: w*bandanna
With Matches: Subject lines such as "white bandanna" or "whose bandanna" but not "whose bandanna is this?"

Question mark (?)

The question mark is a placeholder for "exactly one character".
Example subject-line search string: banana?boat
With Matches: Subject lines such as " bananasboat", "banana-boat", "banana!boat", or "banana boat"

Escape character is Slash: \

There may be times that you will want to specify an exact match on a string that contains characters that normally are considered wildcards. For example, you might want to specify a match on a subject line where the main heading is surrounded on both sides by three asterisks, such as
MORE MONEY!!! or FREE GIFT
To specify a wildcard as itself rather than a substitution for other characters, use the backslash \ immediately before the character. For example the comparison string "*\***\**\*" specifies a subject with three asterisks before and after any string in the middle (including spaces).

The following are examples of setting up filters in the ZWC.

Folders are used to organize your incoming and outgoing email messages. You can create your own folders, or use the system defined folders:

You can use tags to help classify and organize your email messages, conversations, calendar items, contacts, briefcase, or tasks. For example, you can have a tag for Immediate Turnaround and another for Medium Priority.

You can tag for tasks or a project tag to sort email, and you can search for all items with a particular tag. You can also apply multiple tags to an item.

The flag icon in the message list is a yes/no indicator that denotes whether the email message has been flagged. This can be used to indicate an action- needed item or to distinguish the message or conversation from other items of lesser importance.

You can automatically save the addresses that you send email to in your Emailed Contacts list. Any time you respond to, or compose a message that includes an address that is not in your contact lists, it is added to your Emailed Contacts list. If you are using the autocomplete feature, maintaining an Emailed Contacts list helps you quickly find addresses that you have emailed to in the past. 1. Go to the Preferences  Contacts page. 2. Under Options  Settings, select Add new contacts to “Emailed Contacts”.

You can combine multiple email addresses into a Contact Group when you want to send the same message to everyone in the group. The Contact Group is assigned a name, called an email alias. When you email a group contact name, everyone whose address is included in the contact group list is added to the address field.

You can move contacts from one Contact List to another.

You can forward contacts in your contact list as electronic business cards, called vCards.

You can print a complete address book or just print the information for one contact.

Any contact lists you create can be deleted. When contact names are deleted, they no longer appear in your contact list and information is not available from the name tool tips for the address auto-completion or from the address search dialog in the email compose window.

Contacts can be deleted in one of three ways:

You can import contact lists that are saved in a comma-separated (.csv) file. After the contacts are imported, they are alphabetized by last name.

Depending on the size of the .csv file, the import might take a few minutes. When the import is complete, the Status Box shows the number of contacts successfully imported.

You can export a contact list to a comma-separated (.csv) file.

You can create a new distribution list, view distribution lists in which you are a member, and subscribe or unsubscribe to a distribution list.

A distribution list, also known as a mailing list, is a group of mail addresses contained in a list with a common mail address. When an email message is sent to a distribution list, the email is sent to everyone whose address is included in the distribution list.

The Work Week view is displayed by default. You can change the view that displays when you open your calendar,

One calendar is created for you. You can create additional calendars to keep track of different type of functions. For example, you can create one calendar for work, one for personal appointments, and one for company activities.

Meetings display in the selected Calendar view in the calendar color selected. If meetings are scheduled that are not in the current time view, an arrow displays on the calendar’s page indicating that there are meetings scheduled that are not in the current view.

Day view shows the calendars side-by-side. The calendar name is at the bottom of the page.

The Work Week, Week, and Month views show appointments on the calendar by the color associated with the calendar.

The free/busy feature allows others to see meeting times scheduled on your calendars. The free/busy feature is on by default, but you can turn it off or limit who can see the information.

You can set different preferences to manage how you work within Calendar.

When you receive an email message containing a link to an .ics file, you can add the calendar to your Calendar list in the Overview pane.

You can add your external Google or Yahoo CalDAV calendars and your iCal calendars subscriptions to your Calendars list. Changes to your external calendar are synced to the CalDAV calendar you added.

The calendar is added and meetings on the external calendar are synced to the calendar you added.

You can print your calendars in any of the calendar views. You can select a single calendars or multiple calendars to be included in the printed view.

You can delete any calendar in your Calendars list, except your default calendar. When you delete a calendar, the meetings created from this calendar are not deleted from the calendars of the invited attendees. Before you delete a calendar, you should cancel any invitations that you have sent out.

The QuickAdd option makes it easy to quickly create an appointment for yourself.

You can create an appointment from the Calendar tab.

If you always want to reserve rooms that are in a specific location, you can use the Suggested Location tool in the Calendar application to suggest the availability of those rooms when you create an appointment.

The column on the right displays locations that meet your requirements. Room locations are displayed if they have been configured in the company directory.

Once you set this up for an appointment, this information is saved and available when you make other appointments.

When you schedule meetings, you can check to see when attendees are busy or free so you can find a good time for all attendees to meet. As you add attendees to the Attendees field, a suggestion panel in the Overview pane shows availability in 30 minute time slots for the attendees.

The default time preference is to suggest time within your working hours and within the attendee’s working hours.

You can change this.

When you set up a meeting and schedule equipment for use in the meeting, you select the equipment and “invite” it to the meeting. The equipment resource account receives the invite and if it is free, accepts the meeting.

Administrators set up equipment accounts and configure the equipment’s scheduling policy. A meeting can be declined if the equipment already has a meeting scheduled for that time. In some cases, the equipment scheduling policy is set up to allow the equipment to accept dates in recurring meetings even if there are conflicts. You receive an email showing which dates conflict.

You can use the calendar to schedule an all day appointment, which is called an event.

You can create appointment similar to an existing appointment and the existing attendees, location, notes and recurrent pattern can be quickly set up for new dates and times. You can also modify any of the information before sending the invite.

Within an email message, certain text is interpreted as a date and triggers the ability to right-click to create an appointment. Text such as”today”, “tomorrow”, a day of the week (i.e. “Thursday”), or an exact date are highlighted in messages.

You can quickly create a meeting request by dragging and dropping a message, conversation to a date on the mini-calendar. When you drag and drop a message or conversation, the information in the message is used to populate many of the fields on the Appointment page.

You can change meeting or appointment information. If you created a recurring meeting, you can change one occurrence or the series of meetings. You can select to send or not send an email to attendees to update the meeting details.

If you created a meeting, you can cancel it. If you created a recurring meeting, you can delete one occurrence or the entire series. An email is sent to attendees to inform them of the cancelled meeting. Deleting a meeting is permanent; you cannot undo the deletion.

The appointment is immediately removed from your calendar. An email is sent to the attendees, and the appointment is deleted from their calendars.

If you send out an invitation to a meeting and you receive an email message that says “You do not have permission to invite this users to a meeting” from an attendee, the attendee has set up their Calendar permissions preferences to limit who can invite them to a meetings.

You can print the appointment details.

Invitations to meetings are delivered to your Inbox, and if you have the Calendar preferences Automatically add received appointments to calendar enabled, the meeting is also added to your default Calendar and marked New.

You can respond to the invitation either from the Inbox or from the Calendar pane.

After you respond to the meeting invitation, the invitation is moved to the Trash, and New is removed from the calendar notice.

Declined appointments display on your calendar in a faded view, as a reminder of the meetings you declined. You can delete the declined meetings any time.

When you create a new task, you select a Task folder, also referred to as Task list, for which to track the task. By default, the Tasks list gives you a list view of all your tasks in the Tasks folder. You can create different task lists, in addition to the default Task list, and configure the lists to synchronize with the tasks from a remote iCal To Do list.

Create a new task by entering the task name in your tasks list, or you can open a new task page and add detailed information about the task and include notes and attachments.

You can enable a Reading pane to view the content of a task without opening the task. The Reading pane can display at the bottom of the Content pane, on the right of the Content pane, or you can turn it off so there is not reading pane.

As you progress on a task, you might want to add information, change the status and percentage completed, or mark the task complete.

You can sort a task list to quickly see tasks by status.

You can filter tasks in your task list to quickly see tasks by status.

You can print all the tasks in your list or you can select specific tasks to print.

You can import task lists that are saved to a .tgz file.

Depending on the size of the .tgz file, the import might take a few minutes.

Your task list is exported and saved in a .tgz file format.

Uploading a file copies a file from your personal computer to your ZWC account. This makes the file available any time you log into your account. You can upload files in the following ways:

You can open files in your Briefcase any time you log on to your account. You must have the appropriate software application to open and read or updated files that you did not create with the documents tools in Briefcase.

If you have shared a briefcase with others, you may want to use the check-out and check-in feature of Briefcase to manage editing of files. The check out and check in process is slightly different depending on whether the file is one you uploaded to your briefcase or a documented in created in briefcase

Version control lets you manage changes to your documents in Briefcase. Each time you make a change to a file and save the file, the version number is updated. The latest version number is displayed in the file document list.

You can create documents in Briefcase and design the content layout using the rich-text format tools available in Briefcase.

In Briefcase, you can open files to work in them, create new documents directly in the briefcase folder, move files, tag files and send an email with a link to a file in your Briefcase. The toolbar is your direct link to many of these features.

You can share your folders with specific internal users and external users or make a folder public.

External and public users can only view content - they cannot make changes. When you share a folder with internal users, you determine the type of access privileges to give the user. You can set permissions per user or group.

You can edit the access rights and revoke permissions at any time.

You can share any of your mail folders, calendars, address books and task list.

You can share your mail folders, address books, calendars, and task lists folders. You invite a user to share, and the user can accept or decline the invitation.

If the user accepts the invitation to share the folder, a copy of the folder is put in the user’s account.

You can change the share privileges that you have assigned to a user or group.

The user can no longer access your folder.

If you receive an email notice that you have been granted access to share another persons mail folder, you can accept or decline the share. If you accept, the shared folder displays in the specified application’s list in the Overview pane. This information is not actually saved in your mailbox.

Sometimes you might not get an email notification that an item is shared with you, or your organization might have shared items with the public that you would like to find. The Find Shares link helps you find items that can be shared with you.

The Find Shares link is at the bottom of the Folders section in the Overview pane.

The Preferences  Sharing page shows items that are shared with you and items that are shared by you. You can also find items that have been shared with you but you have not yet accepted the share. This page is organized into the following sections:

Instead of creating individual share requests, you can share items with a distribution list. Everyone in the distribution list has the same share privileges.

When new members are added to the distribution list they can be automatically notified about the items that are shared with the list, and users can click Find Shares in the Overview pane to see the shared items that were published in distribution lists they are members of.

When a member is removed from the distribution list, the share privilege is revoked.

A quick way to search is to type a name or word, without any keywords in the search text box. For example, to find all mail containing the word "tim" anywhere in the subject line, To: From: Cc: or Bcc: lines, message body, or file attachment, type tim into the search box and click Search.

You can enter any value, such as a word, first name, last name, phone number, or domain name.

For contacts in your address books, the field must be a whole word. For example, to search contacts by phone number you would have to enter the full phone number as it appears in the contact entry; you could not search just by the area code alone.

The drop-down arrow on the left of the search text box allows you to select which type of items to search for.

Instead of typing your keyword and criteria in the search text box, on the advanced search page you can select from search filters to add more detailed criteria for your search.

When you click the magnifying glass in the search text box, you can select to use basic and advanced filters to build search queries.

You can search for any item, such as a word, first name, last name, phone number, or domain name. When you are searching for content, there are certain rules to keep in mind. Searching for content searches the body of the message, plus any system-readable file attachments.

Exact text match: If you search for phrases, each word within that phrase must be an exact match. Spelling variants are not allowed. For example, if you search for bananas, messages with banana are not a match.

Case sensitivity: Search is not case sensitive; South, south, and SOUTH are all the same thing.

Special characters: These special characters cannot be used in your search text. ~ ' ! @ # $ % ^ & * () _- + ? / { }[ ] ; : "

Wild cards: The asterisk * as a wildcard after a prefix is supported. For example, if you search for do*, it returns items with the word dog, door, etc.

Attachments: System-readable file attachments are searched. A system-readable file is one that can be converted to HTML, such as Microsoft Office documents and text files.

Contacts in address books: You must search for a whole word or number string. For example, to search contacts by phone number, you must enter the full phone number as it appears in the contact entry. You cannot search just by the area code.

If you know where to search for your item, you can enter keywords followed by a colon and search item in the search text box. For example, in:”inbox”.

The asterisk * after a prefix can be used as a wildcard in a search to find content with words that have similar spellings. For example, do* returns items with the word dog, door, etc. Note: A double-byte asterisk sign in a search query is not considered a wildcard character and is ignored when the search runs.

Trash, Spam and Shared folders are by default not included in search settings. You can set your preferences to include these folders and items in your search. 1. Go to Preferences  General page. 2. In the menu:Search settings, select Include Spam Folder in Searches, Include Trash Folder in Searches, and Include Shared Items in Searches to include these folders in any search you perform. By default these folders are not searched. 3. Click Save.

If you create a search that you want to use again, you can save it.

You can search for messages received from or sent to the sender of a message in one of the following ways:

You can search for messages from or to a recipient of a message in one of the following ways:

When you search within a folder, only results for messages within that folder are displayed. When you use the advanced search option, you can select which folders to search. Results include messages from the folders selected for the search.

When performing an advanced search, you use different panes depending on the search criteria. The following examples demonstrate which search panes to use for particular types of searches.

This advanced topic describes in detail the search grammar used for ZWC Search feature.

If the S/MIME feature is enabled for your account, a Security page is available in your Preferences.

The default setting for the Security preference is to automatically remember the last security option you selected when you composed an email.

You can change the default preference to always send your messages as signed, as signed and encrypted, or to not sign or encrypt your messages. You can change the option from the Security tab in the compose page, but the change is only for that message.

Digitally signed messages can be sent to any recipient. A signed-only option does not require a recipient’s key, only the sender’s certificate and public key.

Messages can be sent encrypted to recipients that have sent you their public key and certificate. The recipient’s certificate is stored in the recipients contact page in Address Book.

The contact page in the Address Book includes a Certificate field. When a message with a certificate is received from someone listed in your address books, the certificate is stored in the recipients contact page in the address book.

If a signed message is received from a recipient who is not an existing contact in your address book, a new contact is automatically created in the Contacts folder and the certificate is stored with the newly generated contact.

You can also upload the recipient’s certificate if it is sent as an attachment.

Offline mode features and functionality include:

Browsers supported for offline mode include:

When offline mode is enabled, whenever your machine loses connectivity to the server the ZWC client will automatically switch to offline mode.

If you use another browser or device to access your ZWC account, other than the one in which you enabled offline mode, you must enable offline mode again.

If you do not want to allow offline mode, you can select to disable the feature.

When using your mail in offline mode, you can view your messages, compose new messages, and select how long to store your offline content.

When using your Contact Lists in offline mode, all email addresses in your local Contacts are supported and available for use. Other Contact Lists, including Global Address List and Distribution Lists, are view only.

When using your Calendar in offline mode, you can perform actions such as viewing, creating new events, accepting invitations, or viewing reminders. When your ZWC goes back online, calendar items that are cached in offline mode are synchronized with your online calendar.

You can use the Search feature in offline mode to search your Mail or Contacts.

The following search filters and options are supported:

Supported devices for the Zimbra Touch Client include:

General functionality of the touch client includes the different layouts you will see when using a tablet or mobile device, switching applications (such as going from Mail to Contacts), and using search.

When using Mail, you can view a list of conversations, read a conversation, compose a new message, reply to or forward a message, and perform various actions on either conversations or messages such as moving or tagging them.

You can access your contacts using the Contacts application.

You can access your events, appointments, and meetings using the Calendar application.